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TOPIC: session expires

session expires 2 years 8 months ago #73329

  • wedwards
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When I try to use a survey, after the first question I get a message that the session has expired. I have set up a test survey at www.ridingclinic.com to see the error. I installed the software using simplescripts.
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Re: session expires 2 years 8 months ago #73343

  • DenisChenu
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wedwards wrote:
...
I installed the software using simplescripts.
I think you had to contact simlplescript support.

Or do yourself the installation .

We can(t help for simplescript functionnality
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Re: session expires 2 years 8 months ago #73357

  • Mazi
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1. Which Limesurvey version do you use?

2. Can you login at the admin backend without problems?

3. Check if the path set for the session.save_path setting at the php.ini file of your server configuration exists and is writeable.

4. Please upload a phpinfo file so we can take a look at your server configuration. Just put the following code into a file named phpinfo.php and upload it to your webserver:
< ?php phpinfo(); ? >
(Delete the spaces next to </> when copying the code.)
After uploading please post the link to the file.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: session expires 2 years 8 months ago #73385

  • wedwards
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Mazi wrote:
1. Which Limesurvey version do you use?
1.91+ build 10060
2. Can you login at the admin backend without problems?
The backend works fine. I was able to create a survey and test each section, but when I try to test the whole survey and go between sections it fails
3. Check if the path set for the session.save_path setting at the php.ini file of your server configuration exists and is writeable.
I set it to world writeable and it still fails
4. Please upload a phpinfo file so we can take a look at your server configuration. Just put the following code into a file named phpinfo.php and upload it to your webserver:
< ?php phpinfo(); ? >
(Delete the spaces next to </> when copying the code.)
After uploading please post the link to the file.

Done. www.ridingclinic.com/phpinfo.php

Thanks for looking into this
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Re: session expires 2 years 8 months ago #73396

  • Mazi
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You are running the "suhosin" security module on your server which might cause such a problem when passing a certain amount of data to the enxt (survey) page.
There are some forum topics about working suhosin configurations and there is also some information available at docs.limesurvey.org/Installation+FAQ&str...on_has_expired_quot_

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: session expires 2 years 8 months ago #73681

  • wedwards
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I tried the solutions provided and it still didn't work, so I had to find another program, as I didn't have a lot of time to get this working. I will try again later as it looks like a very feature rich program that I could use in the future. Thanks for the help anyway
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Re: session expires 2 years 8 months ago #73759

  • Mazi
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This is definitely a problem with the server configuration.

for further testing you can use our online demo which always runs the latest Limesurvey version.
Username: admin
Password: test

Alternatively to hosting Limesurvey on your own, have a look at www.LimeService.com

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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