Welcome, Guest
Username: Password: Remember me

TOPIC: Blank emails after survey activated and invitations sent

Blank emails after survey activated and invitations sent 2 years 11 months ago #69472

  • ricardo
  • ricardo's Avatar
  • OFFLINE
  • Expert Lime
  • Posts: 117
  • Thank you received: 1
  • Karma: 0
Hello,

I activated a survey and sent out an invitation. But now my email inbox is full with emails from the administrator (who happens to be me). The emails are just blank emails. No information, notification, or error displayed. Has anybody experienced this before?

ricardo
The administrator has disabled public write access.

Re: Blank emails after survey activated and invitations sent 2 years 11 months ago #69500

  • Mazi
  • Mazi's Avatar
  • OFFLINE
  • LimeSurvey Team
  • Posts: 5331
  • Thank you received: 296
  • Karma: 249
1. Which Limesurvey version do you use?

2. Are there any texts at the email templates?

3. Did you just update your Limesurvey system?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
The administrator has disabled public write access.

Re: Blank emails after survey activated and invitations sent 2 years 11 months ago #69519

  • ricardo
  • ricardo's Avatar
  • OFFLINE
  • Expert Lime
  • Posts: 117
  • Thank you received: 1
  • Karma: 0
I'm using Version 1.91+ Build 11232

there is text in the Invitation, Reminder,Confirmation,Registration email templates.

Basic admin notification and Detailed admin notification don't have any text.

I haven't updated to the last version because it fails at step 3

rg
The administrator has disabled public write access.

Re: Blank emails after survey activated and invitations sent 2 years 11 months ago #69521

  • Mazi
  • Mazi's Avatar
  • OFFLINE
  • LimeSurvey Team
  • Posts: 5331
  • Thank you received: 296
  • Karma: 249
I have never seen such an error before.

You mentioned that the update fails on step 3. Did you do a manual update instead or roll back the changes? Otherwise I would suppose that the problem might be connected to your update problems!?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
The administrator has disabled public write access.

Re: Blank emails after survey activated and invitations sent 2 years 11 months ago #69528

  • ricardo
  • ricardo's Avatar
  • OFFLINE
  • Expert Lime
  • Posts: 117
  • Thank you received: 1
  • Karma: 0
I was using comfort update.
The administrator has disabled public write access.

Re: Blank emails after survey activated and invitations sent 2 years 11 months ago #69553

  • Mazi
  • Mazi's Avatar
  • OFFLINE
  • LimeSurvey Team
  • Posts: 5331
  • Thank you received: 296
  • Karma: 249
Please try a manual update if the comfort update failed: docs.limesurvey.org/tiki-index.php?page=...m+a+previous+version

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
The administrator has disabled public write access.
Moderators: ITEd
Time to create page: 0.151 seconds
Donation Image