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TOPIC: Invalid Token

Invalid Token 3 years 2 months ago #65596

  • ellie
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I have created a survey, activated it and created tokens for 4 email addresses to do testing. I have tried to send emails to the individuals with the tokens assigned and when I click send invitations I receive notification that the invitations have been delayed because the tokens are not yet valid. However, I can access the survey using the display tokens icon and click on the answer survey icon against the token assigned next to my name (have organised for it to be sent to myself)

I have checked:
- that the token is activated during the time period.
- that the server time is adjusted to reflect the time where I am located i.e. Melbourne, Australia but I cannot all to no avail. help please!!!

is it that there is a delay between creating a token and it becoming usable or am I doing something extremely wrong?

any help would be fantastic!!! thank.
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Re: Invalid Token 3 years 2 months ago #65659

  • tpartner
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There should be no delay. Can you give a screenshot of the token table?
Cheers,
Tony Partner

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Re: Invalid Token 3 years 2 months ago #65869

  • Mazi
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ellie wrote:
is it that there is a delay between creating a token and it becoming usable or am I doing something extremely wrong?

any help would be fantastic!!! thank.
Can you quote the exact error message? I have never heard of such an issue before.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Invalid Token 1 year 8 months ago #93444

  • mas_carpone
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Hi All,

I have come across this discussion as I ran into the same error message today.
This (in my case) was linked to the start date defined in the token. The survey was to start on the 10th, yet I wanted to share the instructions and link (in the invitation) today (the 8th).

Switched the start date back to today and the invitation went out perfectly fine!
Last Edit: 1 year 8 months ago by mas_carpone.
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