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TOPIC: Missing Mail Issues

Missing Mail Issues 2 years 2 months ago #57280

Oh no.. a huge problem just came up as we were testing our survey..

the survey is installed to provide 2 or more emailadresses with an email, with the responses, everytime a person has filled the survey..

but but but

when we look in the statistics we haven't been notified about 50% of the responses.. this i critical in our case, even thoug we kan see all the responses in the statistics..
have anyone a solution to this??
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Re: Missing Mail Issues 2 years 2 months ago #57312

  • Mazi
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1. Survey results are only sent once the user clicks submit at the end of the survey. Maybe the missing responses are incomplete responses?

2. Also check your spam folder.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Missing Mail Issues 2 years 2 months ago #57423

in the statistics they are all completet. if they didn't submit then it wouldn't be displayed so in the statistics or???

theres noting in the spam folder

any other sugestions
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Re: Missing Mail Issues 2 years 2 months ago #57432

  • DenisChenu
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Can you access your mail.log ?

:unsure:
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Re: Missing Mail Issues 2 years 2 months ago #57441

where is that :S

i'm such a dumbass :P
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Re: Missing Mail Issues 2 years 2 months ago #57443

  • DenisChenu
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nallenilfisk wrote:
where is that :S

i'm such a dumbass :P
Meaning you don't have access to it.

How do you send your mail ?
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Re: Missing Mail Issues 2 years 2 months ago #57445

the mails are sent automatic by the survey.. the mails are defined in the generel settings
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Re: Missing Mail Issues 2 years 2 months ago #57446

  • DenisChenu
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LimeSurvey aren't your mail server.

You use the default method ? sendmail ?

Where is your limesurvey installation ? On your server ?
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