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TOPIC: areas descrioption, welcome and end messages

areas descrioption, welcome and end messages 2 years 3 months ago #56381

  • zindzhi
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The description, welcome and end messages have a :

500 - Internal Server Error
This is a temporary server error.
Please try to reload the webpage later.

How do I get rid of this. I'm a newbie and have tried everything.
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Re: areas descrioption, welcome and end messages 2 years 3 months ago #56393

  • DenisChenu
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Hello,

Error 500 is a server problem, did you rename htacces file ?
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Re: areas descrioption, welcome and end messages 2 years 3 months ago #56415

  • zindzhi
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No, I did not change anything. Installed with fantastico.
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Re: areas descrioption, welcome and end messages 2 years 3 months ago #56416

  • holch
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So I assume that this has never worked before? It is a fresh install by fantastico? The problem with fantastico is, that as far as I know, they make some customization to the software. So it is hard to find out where the problem is.

Which version does Fantastico install? You find the version on the button of each admin page.
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | Question Attributes | Workarounds
If you found this answer helpful and it saved you some time please consider a donation to the project to keep Limesurvey going!
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Re: areas descrioption, welcome and end messages 2 years 3 months ago #56424

  • zindzhi
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1.90 build 9642. It is a fresh install.

I have an older version installed on another site and it works perfectly, 1.90 build 9160. I used fantastico and didn't have to do anything else.
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Re: areas descrioption, welcome and end messages 2 years 3 months ago #56445

  • holch
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Well, you never know. I have heard quite a few times about problems with Fantastico, but of course, I don't know if this is your case.

Did you try to install LS without Fantastico?
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | Question Attributes | Workarounds
If you found this answer helpful and it saved you some time please consider a donation to the project to keep Limesurvey going!
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Re: areas descrioption, welcome and end messages 2 years 3 months ago #56602

  • Mazi
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1. Which URL do you use to login into Limesurvey?

2. What did you set as $rooturl in config.php?

3. Does the problem occur with every survey?

4. Does the same error show up at other screens?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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