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TOPIC: Problems accessing the survey

Problems accessing the survey 3 years 10 months ago #54316

  • lippert01
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I've been using a survey without any issues. There was a lapse of time (~ 3 months) where there was no need to access it. Currently, when trying to access the survey through url, I get a screen (graphic attached) and it will not permit a user to complete the survey.

Thank you for any assistance/guidance!
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Re:Problems accessing the survey 3 years 10 months ago #54317

  • holch
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No screenshot. Probably you ran into the limit of 800*800px.
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | Question Attributes | Workarounds

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Re:Problems accessing the survey 3 years 10 months ago #54367

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Here is the screen shot I receive we trying to access the survey.


survey.getyouthinking.com/index.php?sid=38355&lang=en
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Re:Problems accessing the survey 3 years 10 months ago #54368

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Well, this is not really a screen shot, but a link to the survey, but fine.

So I see that you are using a custom template? What happens if you switch to a standard template that comes with Limesurvey.
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Manual (EN) | Question Types | Question Attributes | Workarounds

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Re:Problems accessing the survey 3 years 10 months ago #54369

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I intended to upload the screen shot but it would not upload... urgghhh.

When I change the template to "basic" or any other preloaded template, I get the same results.
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Re:Problems accessing the survey 3 years 10 months ago #54428

  • Mazi
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Please create a copy of your survey and assign the default template to it. Then paste the link to the survey copy here.

Which Limesurvey version do you use?

When looking at the source code, there also seems to be a ressource problem:
"<b>Fatal error</b>: Allowed memory size of 134217728 bytes exhausted (tried to allocate 71 bytes) in <b>/home4/lipperts/public_html/survey/common.php</b> on line <b>4683</b><br />"

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
Last Edit: 3 years 10 months ago by Mazi.
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Re:Problems accessing the survey 3 years 10 months ago #54477

  • tpartner
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Yeah, I saw that too Mazi, but it's inside a <script> tag which is very wierd.
Cheers,
Tony Partner

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Re:Problems accessing the survey 3 years 10 months ago #54500

  • DenisChenu
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tpartner wrote:
Yeah, I saw that too Mazi, but it's inside a <script> tag which is very wierd.
Yes, but inside the conditionnal question script, maybe there are a lot of condition in the survey.

lippert01:
1st : can you say how any memory are affected to php or LimeSUrvey (see /admin/admin.php?action=showphpinfo )
2nd : can you test with a copy of the survey but without condition ?
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Re:Problems accessing the survey 3 years 8 months ago #56207

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tpartner wrote:
Yeah, I saw that too Mazi, but it's inside a <script> tag which is very wierd.
We need a sample survey for testing.

Do you think it might be possible that under certain circumstances conditions produce lots of code overhead leading to such problems?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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