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TOPIC: Problem with number of responses

Problem with number of responses 3 years 10 months ago #53842

  • ggondo
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I encountered a problem with a survey I am running with Limesurvey (ver.1.90+ Build 9071) regarding the number of responses to the survey. According to Limsurvey, over 1000 people have completed the survey. However, when I attempted to browse the statistics for the survey, the program showed that 758 people had taken the survey (600 completed and 158 partial completions). This same number (758 responses) is found when importing the data into SPSS and in the SQL database table for the data.

What gives?

I've never encountered this problem before with any other survey I have run with Limesurvey.

Any help is appreciated.
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Re:Problem with number of responses 3 years 10 months ago #53880

  • Mazi
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"According to Limsurvey, over 1000 people have completed the survey" -> where is that data displayed?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re:Problem with number of responses 3 years 10 months ago #53901

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That information is from the survey's token table, which says over 1000 people have completed the survey.
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Re:Problem with number of responses 3 years 10 months ago #53917

  • Mazi
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Did you enable token based answer persistance?

What happens when exporting the data? Do you find 1000 or 600 completed data sets then?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re:Problem with number of responses 3 years 10 months ago #53979

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Token based persistance is not enabled.

When I exported the data,758 cases are displayed - 600 completed and 158 partial responses.
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Re:Problem with number of responses 3 years 10 months ago #54001

  • Mazi
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Have data sets been deleted anytime?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re:Problem with number of responses 3 years 10 months ago #54007

  • ggondo
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No. No data has been deleted or exported until this point.
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Re:Problem with number of responses 3 years 10 months ago #54080

  • Mazi
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Please test if the problem still exists at the latest release. If so please open a ticket at the bugtracker and...

1. Give as much information as possible

2. Attach your survey. You can mark your ticket "private" so that only the developers will be able to take a look at it.

3. Provide step-by-step instructions how to reproduce the problem.

4. If possible/helpful please provide screenshots

Afterwards please post the link to the bugtracker so we can follow the progress.

Thanks!

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re:Problem with number of responses 3 years 10 months ago #54116

  • ggondo
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When trying to update to the latest version, I encountered this message Fatal error: Cannot redeclare db_rename_table() (previously declared in C:\xampp\htdocs\limesurvey\common.php:7584) in C:\xampp\htdocs\limesurvey\admin\database.php on line 40

Did I do something wrong?

I checked line 40 and couldn't see anything wrong. I am going to try and revert back to the old installation.

How do I mark this as 'private'?
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Re:Problem with number of responses 3 years 10 months ago #54144

  • Mazi
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You can only mark tickets at the bugtracker as "private", there is a setting for this when reporting bugs.

About the update error: I have never seen that error before, please try to run the update again and if it still fails, open a ticket at our bugtracker.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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