Welcome, Guest
Username: Password: Remember me

TOPIC: Include a unique ticket id in survey email

Include a unique ticket id in survey email 6 months 3 days ago #100723

  • rmcarlsson
  • rmcarlsson's Avatar
  • OFFLINE
  • Fresh Lemon
  • Posts: 2
  • Karma: 0
Hi!

I am completly new to this area. I have given the manual a try but not more than 10 minutes.

So, I need to collect end user satisfaction statistics. I would like to send an email with a link and login or maybe an email with the questions in the email. It does not matter, anyway is fine. I guess this is fine in limesurvey.

The end-user satisfaction is however tightly coupled to a specific ticket, an TR in most case. This ticket id is very important for the person answering the survey. So basically I want to include not only the email to the person to answer the survey I also want the supply a unique ticket id.

Can this be done i limesurvey, maybe some hints on a email template and where I can read more about it?

Thanks!

/ Mikael
The administrator has disabled public write access.

Include a unique ticket id in survey email 6 months 3 days ago #100747

  • rmcarlsson
  • rmcarlsson's Avatar
  • OFFLINE
  • Fresh Lemon
  • Posts: 2
  • Karma: 0
rmcarlsson wrote:
Hi!

I am completly new to this area. I have given the manual a try but not more than 10 minutes.

So, I need to collect end user satisfaction statistics. I would like to send an email with a link and login or maybe an email with the questions in the email. It does not matter, anyway is fine. I guess this is fine in limesurvey.

The end-user satisfaction is however tightly coupled to a specific ticket, an TR in most case. This ticket id is very important for the person answering the survey. So basically I want to include not only the email to the person to answer the survey I also want the supply a unique ticket id.

Can this be done i limesurvey, maybe some hints on a email template and where I can read more about it?

Thanks!

/ Mikael

Just be make it abit clearer, "manual.limesurvey.org/Tokens#Sending_emails". Can I add anything in the subject, for example a ticket id?

/ Mikael
The administrator has disabled public write access.
Moderators: ITEd
Time to create page: 0.094 seconds
Donation Image