Hi,

I use Bluehost to host Limesurvey. I want to use SMTP to send invitation. I enter all correct info under global setting => Email settings. for example:
SMTP host: mail.mydomain.com:26
SMTP user name: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
SMTP password: my_password
SMTP SSL/TLS: try all the options

I use the same setting in my localhost which is using xampp, it works. I thought maybe different PHP version, so I try different PHP version on Bluehost, it still not working.

I look up the online documentation, it says "SMTP:use SMTP relaying. Use this setting when you are running LimeSurvey on a host that is not your mail server.". So I'm wondering if I'm using Bluehost as my LimeSurvey host, I can't use this setting? I also try gamil and yahoo smtp, still no luck.

Here is the error message I got when I try to send invitation:

Error Message: SMTP Error: The following recipients failed: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
SMTP server error: Verification failed for 550-No Such User Here 550 Sender verify failed

Anyone has silimiar problem?

Does This e-mail address is being protected from spambots. You need JavaScript enabled to view it exist?

Thank you for quick reply. Yes. the email exist. It's my personal yahoo email. I use xxx to hide my email address.

Just to make sure, because the error message suggests that limesurvey got the feedback from the other mail server, that the email address does not exist.

I tried different real email addresses. I use same setting, same email address in localhost which is using xampp, it works.

So on XAMPP it works with the same LS version and the same infos, but on Blue host it doesn't?

I guess this is a question for Bluehost support then. Because obviously you have the right settings, Limesurvey works, but Bluehost has a problem with it.

OK. I will contact Bluehost.