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TOPIC: Customer Service survey - different destination based on score

Customer Service survey - different destination based on score 2 years 2 weeks ago #87785

Hi,

I'm trying to see if this will work for my restaurant.

I want to build a survey, and ask all the usual satisfaction questions, rating each aspect 1-5. I've gone through the demo, this part is easy - great work guys!

Here's the tough part. If the average score is more than X, I want to forward them to a "we're glad you had a great time" page, but if the score is less than X I want to generate a comment form, grab their email address, and send it directly to my manager.

Is this possible?

Thanks in advance
Billy
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Re: Customer Service survey - different destination based on score 2 years 2 weeks ago #87840

  • DenisChenu
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Yep,

Use condition

Denis
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Re: Customer Service survey - different destination based on score 2 years 2 weeks ago #87974

  • gsimmons
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Mind expanding on this a bit more? How would i define a condition for this? Or would expressions, specifically if then statements, be the way to go?

I have a question called WSG with 3 possible answers. G, C or GC. Upon submission of the survey, if they have chosen G, I want them redirected to google, if they chose C, send them to Yahoo, etc. What is the easiest way?
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Re: Customer Service survey - different destination based on score 2 years 2 weeks ago #88000

  • DenisChenu
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Use quota for URL redirection then.

Set quota to 0 for G/C and no quota for GC.

Denis
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Last Edit: 2 years 2 weeks ago by DenisChenu. Reason: PS for autolinking
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Re: Customer Service survey - different destination based on score 2 years 2 weeks ago #88013

  • gsimmons
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How would this option work for 3 variables? 4?
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Re: Customer Service survey - different destination based on score 2 years 2 weeks ago #88027

  • DenisChenu
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Answer:
A1
A2
A3
A4
A5
...
OK

Each AX can have a quota to 0 with a different URL.

Denis
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