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TOPIC: Working with Research Panel

Working with Research Panel 2 years 8 months ago #70712

  • uxexp
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Hi All,
I am working with the a research panel (e-rewards) and they seem to be adding "ftouchXXXXXX" in the URL for my survey to keep track of participation. However, when they do this, the survey does not load and gives a message "the survey does not yet have questions and cannot be tested. I am including a screenshot of this.

Does anyone know what would I need to do for my survey to work with this research panel? I checked some existing topics on this forum and came across a few things that may be relevant to me but I am not that tech savvy and hence don't know where to begin. Can anyone please give me a step-by-step method on acheiving this? As always, thanks in advance for your help.
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Last Edit: 2 years 8 months ago by uxexp.
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Re: Working with Research Panel 2 years 8 months ago #70716

  • DenisChenu
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Hello,

I test with
coolsurvey.limequery.com/14327/lang-en?id=HJFGJFZJFDGDZ and it's not OK
coolsurvey.limequery.com/index.php?sid=1...=en&id=HJFGJFZJFDGDZ and it's OK.

The i test with same link in my installation ( and another survey id) and the 2 are OK.

You have to contact LimeService support ( at the top of the LimeService interface).

Denis
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Re: Working with Research Panel 2 years 8 months ago #70724

  • atiut
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Hi

I added this into the link of one of my surveys, and it seem to work without issues.

On the other hand, this kind of things happen. If you have a human contact at E-rewards, they may have had this problem in the past and be able to advise a quick solution.
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Re: Working with Research Panel 2 years 8 months ago #70819

  • vadindot
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I deal with ResearchNow/eRewards a lot and do not have a problem... here is the end of my URL usually:

index.php?sid=12345&passthru=ftouch&token=XXX&ftouch=YYY

the passthru function signals that ftouch will be sent out on the completetion of the survey through the end URL
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