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TOPIC: Import Surrvey Structure (Error)

Import Surrvey Structure (Error) 3 years 1 week ago #67249

  • Fundi
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I have been trying to import a a saved survey structure and the systems gives me the following error message :
X
Network Access Message: The page cannot be displayed
Explanation: The request timed out before the page could be retrieved.

Try the following:

Refresh page: Search for the page again by clicking the Refresh button. The timeout may have occurred due to Internet congestion.
Check spelling: Check that you typed the Web page address correctly. The address may have been mistyped.
Access from a link: If there is a link to the page you are looking for, try accessing the page from that link.
Contact website: You may want to contact the website administrator to make sure the Web page still exists. You can do this by using the e-mail address or phone number listed on the website home page.

If you are still unable to view the requested page, try contacting your administrator or Helpdesk.

Technical Information (for support personnel)

Error Code 64: Host not available
Background: The gateway or proxy server lost connection to the Web server.
Date: 10/13/2011 10:59:40 AM [GMT]
Server: umkn-isa01.int.unisa.ac.za
Source: Remote server

But when i try other saved survey structures it works perfect.

Please can you check if the attached file has errors.

limesurvey_survey_23482.csv
:(
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Re: Import Surrvey Structure (Error) 3 years 1 week ago #67260

  • Mazi
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1. The attachment doesn't exist.

2. You can test the latest version by testing our online demo at demo.limesurvey.org/admin(external link) which always runs the latest Limesurvey version.
Username: admin
Password: test

3. Does that happen for one certain user only?

4. Which Limesurvey version do you use?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Import Surrvey Structure (Error) 3 years 1 week ago #67299

  • Fundi
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1.the file is 1.2mb i will try to attach iit again.
2.I was able to import the survey on the demo.limesurvey.org.What i would like to do is to load the survey structure on the old limesurvey and activated it ,and retrieve the following table lime_old_23482_20110914085130,I would like to e-mail you the survey structure ,can i have your e-mail.

3.The other users when they import the survey structure they get the same error.

4.I don't the verison ,here is the link surveys.unisa.ac.za/admin/admin.php


limesurvey_survey_23482.csv
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Re: Import Surrvey Structure (Error) 3 years 1 week ago #67306

  • Mazi
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@1: It might be possible that the survey is too large and server limits are too low so the import fials due to a timeout or out of memory problem. Ask your sysadmin if he can raise server limits.

@2: You can email the survey to marcel.minke(at)limesurvey.org and I'll have a look.

@4: The version is listed at the bottom of the admin panel, something like "Limesurvey 1.01 build 11144".

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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