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TOPIC: Problems uploading token files in CSV-email list

Problems uploading token files in CSV-email list 3 years 4 months ago #63888

  • mitch54
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I have a user who is having problems uploading her token file. We recently upgraded from v.1.85 to v.1.91 and now she can't upload the CSV file for her e-mail addresses for the tokens. I tried it myself, from the file that she sent me, and this is the error message I am getting-
"Upload file not found. Check your permissions and path (/var/www/limesurvey/tmp/Round 2.csv) for the upload directory"
Any suggestions on how to get this working for her? It is crunch time for her thesis and the data is necessary to finish....thanks.
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Re: Problems uploading token files in CSV-email list 3 years 4 months ago #63895

  • jelo
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Which build are you using?

Is the path /tmp set with the correct permissions?

Can you upload e.g. a template? Or are there errors too?
Last Edit: 3 years 4 months ago by jelo.
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Re: Problems uploading token files in CSV-email list 3 years 4 months ago #63917

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We are using 1.91 right now. We were using 1.85 when she did this before. I'm not sure about the permissions....how do I check that? I haven't changed anything since we upgraded. Our systems guy did the actual upgrade-I just administer the survey. She tried using a raw text editor to see if Microsoft was using semi-colons but she said it was comma separated.
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Re: Problems uploading token files in CSV-email list 3 years 4 months ago #63921

  • holch
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The error message sounds like there is nothing wrong with the file, but with the permissions for the tmp folder. Ask your systems guy to check whether the folder /var/www/limesurvey/tmp/ is writeable.
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | Question Attributes | Workarounds

If you found this answer helpful and it saved you some time please consider a donation to the project to keep Limesurvey going!
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Re: Problems uploading token files in CSV-email list 3 years 4 months ago #64009

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That worked!!! Thank you so much!!
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