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TOPIC: Confirmation Email -- FROM address

Confirmation Email -- FROM address 3 years 6 months ago #56658

  • thaJack
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Anyone know if I can have the FROM address in a confirmation email be the response to a question?

For example, one of my questions (anonymous survey) asks the person for their email address. Using a regular expression it validates it as an email address from within my company.

I would like the confirmation email that gets sent out at the end of the survey to use THAT email address as the FROM address.

Can I do that easily?
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Re: Confirmation Email -- FROM address 3 years 6 months ago #56666

  • Mazi
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This can't be done easily, you'd have to change the source code.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Confirmation Email -- FROM address 3 years 6 months ago #56668

  • thaJack
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Figured as much. We are trying to integrate with a helpdesk application. Once the survey is completed, it will email a copy to the helpdesk which will create a ticket. Unfortunately, though the process uses the FROM address as the customer and we would have to manually extract the email address from one of the answers and attach it to the right customer.
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Re: Confirmation Email -- FROM address 3 years 6 months ago #56670

  • Mazi
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Thanks for clarification. In this case I recommend to implement the following workflow:

1. Automatically redirect the user to a new script at the end of this special survey.

2. The script is configured to "know" at which DB/column to look for the email address and then calls a customized email function to send results AND put this certain email address into the FROM field.

3. After emails were sent, the user is redirected to a predefined website.

If you are interested in advanced (paid) support for developing this please get in touch with me at marcel.minke(at)limesurvey.org and sent a detailed description of your requirements.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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