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TOPIC: Unknown sender

Unknown sender 3 years 2 months ago #55548

  • waitz
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The invitation emails are sent with "Unknown Sender" and no sender email address.

Where can I fix this....?
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Re: Unknown sender 3 years 2 months ago #55565

  • Mazi
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If I remember correctly the sender name and email address are taken from the survey admin name/email. You can change this by editing your survey settings.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Unknown sender 3 years 2 months ago #55652

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I have checked all the settings in Limesurvey, and when I changed the email settings in the config file to SMTP (and made sure that all the settings are correct) the sender changes to: Root User <root@localhost>
But not the actual sender...
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Re: Unknown sender 3 years 2 months ago #55657

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Change the setting in the Global settings --> Email settings panel.
Cheers,
Tony Partner

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Re: Unknown sender 3 years 2 months ago #55660

  • Mazi
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tpartner wrote:
Change the setting in the Global settings --> Email settings panel.
...because these settings overwrite settings in config.php.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Re: Unknown sender 3 years 2 months ago #55666

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Ahh, I only set the smtp settings in the config file. But when I change the global settings, I get an error:
Message: SMTP Error: Could not authenticate.

Even though I know the settings and password are correct...

I have contacted the host to see if there is anything they are doing which is interfering, because I get strange errors....
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[SOLVED] [N/A]Re: Unknown sender 3 years 2 months ago #55763

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Seems to be the same error caused by a security application www.limesurvey.org/en/support/forums/can...ail-formatting#55729
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