Welcome, Guest
Username: Password: Remember me
  • Page:
  • 1

TOPIC: Problem with email bounces

Problem with email bounces 2 years 5 months ago #55038

  • vadindot
  • vadindot's Avatar
  • OFFLINE
  • Senior Lime
  • Posts: 51
  • Thank you received: 1
  • Karma: 0
I have set up a survey, I sent out email invitations to 50 addresses.

I received one auto-reply message, but no bounce emails. Just to try it out, I put in a couple of bogus email addresses and did not receive any bounce messages. I'm wondering if I need to do something to enable getting them.

(I am using 1.90 and PHP for email.)

Should I try using sendmail or qmail instead? And how would I go about doing that, would I have to install something else?
The administrator has disabled public write access.

Re: Problem with email bounces 2 years 5 months ago #55039

  • holch
  • holch's Avatar
  • OFFLINE
  • LimeSurvey Team
  • Posts: 1998
  • Thank you received: 163
  • Karma: 82
I think this depends on the configuration of PHP. What happens if you use SMTP?
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | Question Attributes | Workarounds

If you found this answer helpful and it saved you some time please consider a donation to the project to keep Limesurvey going!
The administrator has disabled public write access.

Re: Problem with email bounces 2 years 5 months ago #55071

  • vadindot
  • vadindot's Avatar
  • OFFLINE
  • Senior Lime
  • Posts: 51
  • Thank you received: 1
  • Karma: 0
where might I configure the PHP settings?

as far as smtp goes, I have not been successful at getting it to work, I get the below error. I have tried both my gmail account and my regular account hosted by godaddy



# Error Message: SMTP Error: Could not connect to SMTP host.SMTP debug output:

SMTP -> ERROR: Failed to connect to server: Connection refused (111)
The administrator has disabled public write access.

Aw: Re: Problem with email bounces 2 years 5 months ago #55089

  • Mazi
  • Mazi's Avatar
  • OFFLINE
  • LimeSurvey Team
  • Posts: 5118
  • Thank you received: 264
  • Karma: 241
I'm not sure how the bounce emailing (en.wikipedia.org/wiki/Non_delivery_report) in Limesurvey works in general, but doesn't that just mean you get a "the user doesn't exist" or similar message from the email provider?
So when using test email addresses like " This e-mail address is being protected from spambots. You need JavaScript enabled to view it " you won't receive a bounce email, because the "wreoughrewough" domain won't exist. If you use " This e-mail address is being protected from spambots. You need JavaScript enabled to view it " for testing, you should receive bounce emails.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
The administrator has disabled public write access.

Re: Aw: Re: Problem with email bounces 2 years 5 months ago #55092

  • vadindot
  • vadindot's Avatar
  • OFFLINE
  • Senior Lime
  • Posts: 51
  • Thank you received: 1
  • Karma: 0
That is part of my problem, I sent to domains I knew existed but to users I knew should have bounce back.
The administrator has disabled public write access.
  • Page:
  • 1
Moderators: DenisChenu, ITEd
Time to create page: 0.257 seconds
Donation Image