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TOPIC: Survey Times Out

Survey Times Out 4 years 9 months ago #36205

  • navaqeel
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Hi,

I am having a problem with one of my surveys. The survey has several questions and for some users it takes more than 30 minutes to complete. The survey is actually timing out on users after 30 minutes. Please help how to disable this time out feature.

Thanks a lot in advance.

Naveed
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Re:Survey Times Out 4 years 9 months ago #36206

  • tpartner
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Pre 1.87, you can change the session duration with the $sessionlifetime setting in config.php.

As of 1.87, this can be set in the admin panel --> Global settings --> General tab.
Cheers,
Tony Partner

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Re:Survey Times Out 3 years 9 months ago #55122

can session time out messages be caused by some firewall settings of the receivers ?
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Re:Survey Times Out 3 years 8 months ago #55629

  • Mazi
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fdubreuil75 wrote:
can session time out messages be caused by some firewall settings of the receivers ?
I don't think so. Session time-outs are triggered by the server. Only problems a firewall might cause is loading certain Javascript libraries or the like.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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