Where do I get support?

There are alot of ways to get support. It depends what issues you do have exactly.

I just have some common questions!

If you have a question regarding installation, design problems or other issues, please visit the forums and post your question there. Normally you will get an answer there within 2-3 days from a developer or other persons.  

Alternatively there is an official LimeSurvey IRC channel available. You can join this IRC channel at irc.freenode.net #limesurvey
To enter an IRC channel you need an IRC client (just google for it), or in case you are using Firefox you can also use the chatzilla extension. Be patient when you are on the IRC channel. It might need up to several hours until you get answer but if you stay on the channel you will get an answer for sure. The best time to ask for help on the IRC channel is around 20:00 GMT.

I have a very urgent question and/or need live support!

If you really need support very quickly please do the following

1. Donate a decent amount to the project (at least 20$).
2. After you donated write e-mail to Carsten Schmitz ( carsten.schmitz (at) limesurvey.org ) or contact him on ICQ 1588540 or MSN (casz {(at)} gmx.de) and he will come back to you as soon as possible. (He has a real job, too ;-) )
3. Please provide according FTP or shell access to your system if needed. All data will be handled guaranteed confidentially.

I need a special feature and I am looking for someone to code it for me!

Unfortunately the development team is clogged up with work - we cannot promise when a feature will be implemented nor is there time to make special customizations. The only and recommended way to get what you wish for is to rent a coder by using one of the many services out there. 

I found a bug, do I get a cookie?

If you are sure you found a bug please submit it to the bugtracker. Bugs are handled quickly by the team. Most times within a few days there will be a fix. You won't get a cookie just acknowledgment.

I would like to contribute to the project!

The LimeSurvey staff is always looking for volunteers who are willing to do make LimeSurvey the best survey tool around by doing the following: