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[done] Employee Assessment Survey (1 viewing) (1) Guest
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TOPIC: [done] Employee Assessment Survey
#16628
reginanickles (User)
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[done] Employee Assessment Survey 1 Month ago Karma: 0  
I need to develop a Customer Satisfaction survey to rate out service technicians. I have a set of 5 questions. I need to be able to send customers emails inviting them to rate their customer service technician after a phone installation project.

I need to be able to look at the survey results employee (service technician) and by department.

Can this be done?
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Last Edit: 2008/07/25 23:22 By Mazi.
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#16634
DaMoisture (User)
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Re:Employee Assessment Survey 1 Month ago Karma: 0  
Check out my thread here, we seem to be encountering a similar problem. The solution I am going with is to ask participants for their email address and their technician (in my case, director code) in a question right up front. Then, when I export the data in a spreadsheet, it is quite easy to sort the data by technician (director code).
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#16675
Mazi (Moderator)
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Re:Employee Assessment Survey 1 Month ago Karma: 18  
It's always best to ask this directly within the survey. Doing so you can use the integrated filter funtion to filter results by department/technican at the statistics panel.
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Beste Grüße/Best regards,
Mazi
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