Did changing servers result in any changes to the paths?

The message should come up if (a) the same token number is used by more than one person, or (b) if you have cookies turned on, and someone is using the same computer to try and do the survey more than once.

I'd start by turning off cookies. You don't need them in a controlled survey.

Jason

Thanks all for the answers:

No problem with the paths, because the migration was from cPanel to cPanel (according to what said to me at my actual support...)

Yes I use tokens... is there a way not to use them?

I changed to "Use Cookies?" NO (there was in Yes)

and "Allow public registration?" Yes (there was in "No"

going to prove the changes...

ANY changes.... the participant receives again this message


This is a controlled survey. You need a valid token to participate.

The token you have provided is either not valid, or has already been used. For further information contact Prof. Roberto Azar ( This e-mail address is being protected from spam bots, you need JavaScript enabled to view it )

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Yes I use tokens... is there a way not to use them?

I changed to "Use Cookies?" NO (there was in Yes)

and "Allow public registration?" Yes (there was in "No"

OK, sounds like you're a bit unsure about how the surveys work.

No, you _don't_ need to use tokens. Tokens should only be used if you wish to have a controlled list of invitees on your survey. If you just want to be able to publish a URL and have lots and lots of people do the survey, you _DON'T_ want to use tokens.

Once you turn on the tokens control, the only people who can do your survey are those who you have entered into your tokens table, with an email address, and who have had a unique token generated for them.

So, if all this is news to you, then I'd suggest your problem is that you've enabled tokens for this survey, but you really don't want them.

In the LimeSurvey admin, select the survey, then click on the picture of 3 people ("Activate/Edit Tokens for this Survey". Once you're in there, click on the document with a big red X through it (very right hand side) "Drop Tokens Table".. then click on the button "Delete Tokens". Then return to the main admin screen. Your survey will now be available to anyone who can click on the URL.

Then you should turn cookies back on, and you should turn off "Allow Public Registration".

If, on the other hand you wanted to restrict access to your survey to just those people you invite, then you need to turn the tokens on (or leave them as they are).

Jason

Hi! Thanks for the fine explanation.

I use the survey as Application Form to be accepted as member of mi site. So I myself create a token with the data of the member which registered somewhere in the site and the program send him and invitation to perform the survey. Including the link to the survey.
Till the day I changed servers everything was OK and the surveys reached without problems.

That's all... now the applicant receive that message...
What to do ? Delete tokens and send the URL of the survey ?
But why there was all OK till 3 days ago ?

Thanks in advance...

Cookies turned back on...
"Allow Public Registration" turned back off...

Please contact your admin. If everything worked fine before this seems to be connected to the change of servers.
Maybe they can give you some more information about what might have been changed.

I worked all the morning with my new server, and they say that no path has changed and nothing at the program.... strange !

Hi!
I dropped the tokens database of one of the surveys, we can reach there by means the URL BUT NOW I HAVE NOT THE OPTION OF SENDING AN INVITATION TO DO THE SURVEY with that URL....!!!! (or I am missing something ? )