"This is a controlled survey. You need a valid token to participate.

The token you have provided is either not valid, or has already been used. For further information contact Prof. Roberto Azar ( This e-mail address is being protected from spam bots, you need JavaScript enabled to view it )

Close this Window"

actually it was the rest of the link (after the domain name) that I was interested in..

ie: your.domain.name/limesurvey/index.php?si...oken=222&lang=en

I wanted to see the bit after "index.php"

what?

I want to see a copy of the text that is in the email, including the link that was actually sent out and that people would click on to start the survey. To see if there are any clues or problems in that.

Click here to do your Application Form survey:
eba-stats.com/ebaplic/index.php?sid=1&token=0800121645

Well, there's nothing wrong with that! And as far as you know, the people who are having the problem haven't done the survey before on the same computer?

I'm a bit stumped, and working out what could be going wrong with this will probably involve script debugging. We'd need to see exactly what your server is interpreting as the token value, and why it thinks that this token has already been completed.

So the email works for you, but not for the other person! That makes no sense..

When someone connects using that link, the server takes the token value from the URL, and then checks the tokens database for the entry with the same token. If that token number has already submitted a survey, then it refuses the person.. with the message you get.

But if the survey token number hasn't been used, it proceeds with the survey.

Jason

OK!
we are reaching to something: now you asked this I realized that the real number of token of this member is 2146125364 and not 0800121645.... but this token (2146125364) does not reach also to the survey...

...that's means that to the user reached an email with anumber of token (0800121645) different from the token in the list (2146125364)...

BUT BOTH TOKENS DOESN'T REACH TO THE SURVEY....

i AM SPEAKING ABOUT THE MEMBER Nr. 121... AND YOU RECEIVED A PRIVATE MESSAGE wich lets you TO EXAMINE THIS ISSUE.... tHANK YOU IN ADVANCE...

Wow, this is like a chat

azarober wrote:
I realized that the real number of token of this member is 2146125364 and not 0800121645
This is one of the strangest limesurvey behavior I have ever heard of.

Are you sure that you did absolutely no changes to the survey before the problem occured? After what you have said I'm not sure if the error was caused by the change of servers.