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Re:[done (?)] Can't log into admin (1 viewing) (1) Guest
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TOPIC: Re:[done (?)] Can't log into admin
#12955
dealbyethan.com (User)
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[done (?)] Can't log into admin 2 Months ago Karma: 0  
Hi

I can't seem to log into my admin anymore. I am confident that my username and password are correct. I tried retriving my password using "Forgot your password" but nothing came through. Please help. Thanks.
 
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Last Edit: 2008/05/09 14:22 By Mazi.
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#12967
Mazi (Moderator)
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Re:Can't log into admin 2 Months ago Karma: 12  
This problem description is not very helpful!

1. Did you make any changes to limesurvey?
2. Did your provider made any changes (Database upgrade, PHP upgrade).
3. Do you have direct access to the database?
4. Did you check the spam folder of your email provider the mail was sent to?
 
Beste Grüße/Best regards,
Mazi
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#13079
dealbyethan.com (User)
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Re:Can't log into admin 1 Month, 4 Weeks ago Karma: 0  
1. Did you make any changes to limesurvey?
- No I haven't. It just suddenly stopped working.
2. Did your provider made any changes (Database upgrade, PHP upgrade).
- No idea.
3. Do you have direct access to the database?
- Yes I do.
4. Did you check the spam folder of your email provider the mail was sent to?
- Yes nothing came through.

What can I do to fix this?
 
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#13080
c_schmitz (Admin)
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Re:Can't log into admin 1 Month, 4 Weeks ago Karma: 38  
Hi!

Use this:

http://docs.limesurvey.org/tiki-index.php?page=General+FAQ#5_I_forgot_my_admin_password_How_do_I_reset_it_
 
Best regards

Carsten Schmitz
LimeSurvey Project Leader
 
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#13434
dealbyethan.com (User)
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Re:[done (?)] Can't log into admin 1 Month, 3 Weeks ago Karma: 0  
Hi,

I finally had time to reset the password according to the instructions located here:
http://docs.limes..._my_admin_password_How_do_I_reset_it_

However after removing the install folder, I still can't log into my admin. Please help!
 
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#13444
Mazi (Moderator)
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Re:[done (?)] Can't log into admin 1 Month, 2 Weeks ago Karma: 12  
Please upgrade to the latest release and see if the error still exists.

See manual -> upgradefor more details.
 
Beste Grüße/Best regards,
Mazi
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