Is there a way to have a survey added to the ticket of helpdesk systems like Cerberus? I would like to track customer satisfaction with our various support offerings and specifically with a ticket, live chat or phone call they may have just completed.

The integration would be allow us to know which ticket and which tech worked on the client's request. I know the new version of Cerberus supports XML in its API.

Please let me know if this is not clear.

Please search the forum. Lots of other users integrated limesurvey into their environment.
There should be some interesting ideas. I remember a user who wanted to do something quite similiar. He wanted to use limesurvey to check customer satisfaction and therefore tried to connect his database to limesurvey.

If you want a detailled analysis please consider a donation because this requires some effort.