Just installed 1.71 build 5326 on Debian stable AMD system running Apache-ssl (not using ssl for LS) with PHP5 and mysql. I know that php is running and phpinfo.php works and shows lots of information none of which to my untrained eye suggest there's anything odd there. I have created a limesurvey database in mysql and using phpmysql shows it if I give the password I have in config.php. I have the default $rootdir and $rooturl settings in config.php, all I have changed is the sql db name and password.

Problem is that I get the blank screen whether I try
www.psyctc.org/limesurvey/admin/install
or
www.psyctc.org/limesurvey/admin/install/index.php

My apache access shows 200 5, i.e. no problem, fast response if I remember that rightly. My apache error log shows no error but if give a silly url it does so it's working. I've got world write permissions on limesurvey/tmp and all other ownerships and permissions right as far as I can see.

I've tried adding $debug = 2; in config.php but no change and I don't know where I should see messages from that.

Would love pointers on how to crack this! TIA, Chris

Please take a look at manual -> installation FAQ -> "Any action in admin page will return you to login screen"

Thanks. In the manual that says it's for IIS. Anyway, I've made the changes to php.ini and checked the permissions on limesurveytmp and they're fine and restarted apache-ssl. No change. Really keen to get this working.

99% percent of our users have no problems installing lmesurvey. We try to help the rest as best as possible. Mostly these problems aren't connected to limesurvey but are caused by the server setup.

Please upload a phpinfo file so we can take a look at your server configuration. Just put the following code into a file named phpinfo.php and upload it to your webserver:


After uploading please post the link to the file.

Thanks Mazi, much appreciated. I am sure you're right that this is particular to my server and apologies for that. That's essentially the content of the phpinfo.php file supplied with limesurvey isn't it?

It's at:
www.psyctc.org/limesurvey/admin/install/phpinfo.php

Do hope you can see something I can fix in there. Many thanks. Chris

psyctc,

Verify the directories and the permissions for the directories in your PHP.INI for

upload_tmp_dir=""
session.save_path=""

My PHP was working just like yours but I still received a blank page. I hard set the directories for these two and modified the permissions on the directories.

CB

@psyctc: The phpinfo file doesn't have to be within the limesurvey folder. /install is a bad place for this because this folder has to be deleted after installing.
Please upload into another folder.

As "ons" has said before: Check read/write permissions on the folders mentioned.

Sorry, but this is getting a bit silly: I didn't create it, limsurvey supplied it in that folder. If it should be in another folder surely it would be better if you told them to supply it in another folder if you are enough associated with them to be moderator here?

I have copied the limesurvey supplied file so you can now get the same information from:
www.psyctc.org/phpinfo.php
and
www.psyctc.org/limesurvey/admin/install/phpinfo.php

I am also very much hampered in pursuing this by the fact that your forum system is refusing way over half of my responses with 501 errors (yes, I have reported it to your webmaster, I am accessing it from my PC, miles from the server on which I'm having the installation problems so no common problem there and it's true from both Firefox and Opera).

Thanks for trying though,

Chris

psyctc,

I have installed Lime Survey twice over the past year and have run into problems with both installations. The problems where simple and minor and revolved around php and not Lime Survey. I understand your angst. I can only suggest that you verify all of the paths and permisions in the PHP.INI. One other thing, make sure that your PHP install is loading the PHP.INI you are modifying.

My installation is not in a Linux environment but will try to duplicate your environment to see if I run into similar issues.

CB

Thanks CB. It was the one that phpinfo.php said it was running but you tipped me off. I ran "locate php.ini" and there was a collection of php.ini files around:

/etc/php4/apache2/php.ini
/etc/php5/apache2/php.ini
/etc/php5/apache/php.ini

removing the first, though nothing was saying that it was loading it, means that limesurvey now seems to be working and it shows that a number of additional ini files are now being parsed which weren't previously. Odd and a fault of my installation of php and/or apache but not easy to debug. However, I seem to be in business. Thanks.