Hi.
I'm trying out LimeSurvey and it worked fine until I got an e-mail from one of the participants about a survey confirmation he didn’t finish. When I look at the generated keys for each user on the survey they look all fine and unique. But when I look at the answers, some of the keys are exactly the same.

Have I done anything wrong? How is this possible?

Is it too late to fix it when the survey is active? Maybe I can change it directly in the database?

I've also uploaded a screenshot her: http://www.robertan.com/files/limesur_tokens021208.jpg

EDIT: I also see that there are only 10 rows in the answer part, but there are 12 participants.

if there are double tokens, the first participant will paticipate for both.

What I see on the screenshot are temporarily stored answers, that are not complete... so it is normal that the tokens who did not comlete the survey in one round are shown more than one time (you can see it on the screenshot, that the tokens completed only once and just temporary stored the answers more often)

And you set your Answers to show from 0 to 10... so only 10 Answers are shown..

That is all I can say, depending on the Infomation given...

There is a Token Table for each closed survey(called: lime_token_xxxxx<--surveyId), yes, you can change it while the survey is active...

/edit: and you can see that 5 participants completed the survey, and 5 answersets are given... everything seems to be alright...

There are only 10 answers, no matter what number I write there. But that only means that there are only 10 completed/saved answers? So when another person complete it or save, there will be 11 in that list if I understand you correctly?

yes...

the point is, that someone can save surveys to complete them later, but you, as the Administrator, can see these steps between.

Only count the answers which are "fullfort"=Y.

look at the participants table who is "Ferdig" with the survey...

In your case I count 5 each, so I presume everything is alright with your survey...

That someone gets an email saying, he or she completed the survey, while not participated, is strange though.

Maybe you mixed up email adresses and send the tokens manually?

From my view of code I don't know how this could happen...

The person is one of the administrators on this survey. I suspect that maybe he has sent his invitation around to show how the survey looks like. And that maybe a person has filled out his part. I’ve already sent him a mail, asking if it’s a possibility.

Aren’t any IP-address logged?

EDIT: I got a confirmation that he had sent his own invitation mail as a reminder to others. So then my suspicion was right. Thanks for the help

If IP-Adresses are logged, depends on the Surveyproperties.

You can set it to store the IP Adress on Surveycompletion. This is only possible using a non-anonymous Survey and cannot be changed after activation.

The IP-Adresses are stored in the according survey Table, where the Answers are stored, too...